Shipping policy

Shipping Policy

When will my order be dispatched?
Orders placed before 12pm Monday to Friday (excluding Bank Holidays) are usually dispatched the same day, subject to payment confirmation. We're known for fast turnaround across our range.

How much does shipping cost within Ireland?
A flat shipping rate of €4.99 applies to all orders delivered within Ireland.

How long does delivery take within Ireland?
Once collected by our courier, delivery within Ireland typically takes 1-2 working days, occasionally up to 4 depending on location, order size, or courier schedules. We always aim for the fastest possible delivery, but please order in good time for any date-specific needs — if you're working to a deadline, get in touch before ordering and we'll do our best to advise.

Do you guarantee next-day delivery?
We don't guarantee next-day delivery as standard, though many orders do arrive within 1-2 days. Most delivery issues come down to orders being placed later than planned for an urgent need — so if timing matters, the best thing to do is order early or drop us a message beforehand and we'll let you know what's realistic.

How long does delivery take to the UK?
Delivery to the UK typically takes 2-4 working days from dispatch via our courier, though Northern Ireland may occasionally fall within standard Irish delivery timeframes. These timeframes are estimates only and not guaranteed — please get in touch before ordering if you have a specific deadline.

How long does delivery take to Europe?
Delivery to mainland Europe typically takes 3-7 working days from dispatch, depending on destination country and courier network capacity. Remote or rural areas within Europe may take longer. These timeframes are estimates only and not guaranteed.

What happens if an item is unavailable?
We carry a large in-store supply across our range. On the rare occasion something isn't immediately available, we'll be in touch directly to advise on dispatch timing or suggest an alternative.

Will I receive confirmation when I place an order?
Yes, you'll receive an email confirmation immediately after submitting your order online to confirm it has been received.

What should I do if I'm not satisfied with my delivery?
If you experience any issues with your order or delivery, please contact Customer Service as soon as possible so we can resolve the matter promptly.

What if delivery is delayed due to external events?
We are not liable for delays caused by circumstances beyond our control (Force Majeure), such as weather disruptions, courier issues, or other unforeseen events.