Customer Service

Ordering & Shipping

When you “submit” your order online , you will receive an Email Confirmation to acknowledge that the order has been received. We will endeavour to dispatch any orders received before 12pm on the day the order is received subject to payment and items being in stock. We have a large supply of stock in store but if there are any issues of stock we will contact you immediately. On delivery you will receive delivery docket and invoice. If for any reason you are not totally satisfied with your purchase, please contact Customer Service immediately. FORCE MAJEURE We shall have no liability whatsoever under, or in any way related to the sale and purchase of the Goods or otherwise for any failure to fulfil any obligation hereunder if and to the extent that such fulfilment is prevented by circumstances beyond our reasonable control. Fast Efficient Delivery Place your order before 12:00pm for despatch that day (Mon-Friday) Excluding Bank Holidays, subject to payment and items being in stock.

Privacy & Security

The website is operated by Performance Steel Ltd. a company registered in Ireland (Company No: ) with registered business address Performance Steel Ltd. Spring Hall Oldcastle Co. Meath.By visiting our website you are deemed to have accepted our Privacy Policy. We will respect your right to privacy. We will treat as confidential all personal/business information submitted to us using the form facilities on this website. This includes any names, Privacy Policy company names, address details, email addresses and telephone numbers. Collection and Use of Personal Information does not share, sell, or trade your personal/business information with any third party without your prior permission, except when required by law or permitted under the relevant privacy legislation, or where necessary for your use of the Services provided.

However, we may share non-personal aggregate statistical data with third parties. Collection and Use of Technical Information This website uses temporary ‘session’ cookies which enable a visitor’s web browser to remember which pages on this website have been visited. Technical details in connection with visits to this website are logged by our Internet Service Provider (ISP) for our statistical purposes.

The technical details logged include: – The IP address of the visitor’s web server – Click stream data, which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded) – The type of web browser used by the website visitor – The version of the operating system used by the visitor The technical information will be used only by and only for statistical and other administrative purposes. Data Protection Your personal information is protected by the Data Protection Acts. You may have the right to request in writing a copy of the personal information held by us and to request us to correct any inaccurate information.

We may charge a fee for providing the personal information to you. For further queries regarding your rights, contact the Office of the Data Protection Commissioner. Security takes reasonable steps to ensure the security of your personal/business information. However, you should be aware that the Internet is not a secure environment and we cannot be deemed responsible for personal/business information before it reaches us. Queries/Comments If you have any queries, comments or concerns arising from the website, or the way in which we manage your personal/business information, please contact us.

Returns & Replacements

We want you to be 100% satisfied with any purchase order placed with us. In the event that you experience difficulty with any of our products, we will be happy to help. Faulty goods will be replaced or credited in full within 28 days of purchase. It’s imperative that you contact us within 28 days as full refunds cannot be considered after this period. Please keep original invoice and packaging. If you receive a product that has been damaged in transit or is faulty please contact us immediately so we can resolve the issue. Items must be unused and still have their original packaging and labelling attached. Damaged or faulty goods will be credited in full including post and packaging. Damages and shortages must be notified within 7 days. Replacement and/or refunds are not available if the product is damaged or becomes faulty as a result of misuse, mishandling or the actions of any party other than or our employees.

Product Disclaimer

Product Disclaimer Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice.

Payment and Pricing

We aim, through bulk buying and constant price monitoring to give you the most competitive prices. Please let us know if you feel that this is not the case. Owing to supplier price increases and changes in currency exchange rates, we reserve the right to change prices at any time.



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If for any reason you are not satisfied with a product or service please contact us with within seven days after receiving delivery and we will deal with your query as quickly as possible.

Animal Helath Remedies Licence to sell via internet. Licience no. : LM/LS/037